Sales Team:
The sales team will often be your first point of contact with ABS POS Systems. They have at their disposal unequalled depth of experience and knowledge of retailing practices, the latest computer hardware and operating systems, and a thorough knowledge of our full product range as well as other relevant business software.

• The Sales Team work with new or existing customers, from an initial enquiry, presentation and quotation, right through to delivery, installation and implementation.

• They provide relevant, timely and well-informed advice to new and existing customers regarding the products and services that will be most beneficial to their businesses.

• They liaise with the Support and Programming departments to ensure all three departments work together to achieve the best possible outcome for our customers.

sales@abspos.net

Support Department:
With a combined wealth of retailing and technical experience literally second to none, the members of our support team are there to answer any questions you might have.

• Our Support Department provides training to new and existing customers.  

• They provide telephone, on-line/remote, email, fax and modem support to all our customers.

• They undertake comprehensive ongoing training to ensure the department's knowledge is up-to-date and fully able to meet the changing requirements of our customers.

• They perform in-house testing of our up-coming product releases, which gives them a thorough understanding of our new products and versions well before initial installations proceed.

• They install and test new hardware, systems and upgrades for all of our customers.

Click here to go to the support area of our web site.

support@abspos.net

Administration Staff:
You will normally find Donnah on the reception desk, receiving visitors and answering most telephone calls. She will also direct your emails, faxes and letters to the required person. Judy and Leeann are available for any account, pre-paid training and support, or Software Maintenance queries.

• Administration staff are typically your first point of contact for all front desk, telephone and fax enquiries, including normal and emergency service requests.

• They add service requests to our Job Queue system, monitor service appointments and contacts, and record customer communications and Job Sheet details.

• They handle accounts including billing, statements and enquiries.

• They work with other ABS staff to provide customers with technical details of services if required.

admin@abspos.net (Administration, Accounts)

Programming Department:
Our Chief Programmer has exceptional levels of knowledge and experience in developing software solutions for retail and wholesale businesses. 

The programming team remains pro-active and is continually assessing new developments and standards, so the IT industry changes focus and as new technology becomes commercially viable, ABS is ready.

• The programmers design and develop our new products, including our new RetailTouch program, in consultation with our Systems Analyst and members of the other departments.

• They perform a variety of maintenance functions on our supported existing products, such as our market-leading Stock-Master, Movie Supervisor and Hire Supervisor programs.

• They create the in-house technical documentation used by our support and sales departments.

• They provide the information and programming for ABS to quote on and develop custom software modifications and enhancements for our sales team, reseller network and customers.

• The programmers remain abreast of emerging technologies to ensure ABS POS Systems is ready and able to respond to changing market demands.

programming@abspos.net